Refund policy
🔄 Return & Exchange Policy
At SRT Gadget World, we believe every gadget deserves a fair chance. That’s why we keep our return process simple & hassle-free.
📦 Damaged or Defective?
If your product arrives defective or damaged, don’t worry — we’ve got you covered.
🕒 Easy Reporting
Inform us within 3 days of delivery, and we’ll arrange an exchange for the same or an equivalent product.
🎁 Original Condition
The item must be returned in its original packaging & condition to qualify for an exchange.
💡 Exchange, Not Refund
We don’t do refunds — instead, we ensure you always get a working replacement quickly, so your tech journey never stops.
🚚 Shipping Back the Product
- Customers are responsible for sending the product back for inspection/exchange.
- If you’d like us to arrange a pickup, we’ll do so, but courier charges will be borne by the customer.
⚠️ Please Note
- Since we deal in wholesale & exclusive gadgets, refunds are not part of our policy.
- We ensure you get a working replacement quickly so your business never stops.
- Exchanges are subject to stock availability.
📩 Need an Exchange?
Just reach out via WhatsApp or Email with your order details & product photos. We’ll handle the rest.
Request Exchange